At Certn, we’re changing how trust works with The World’s Easiest Background Check.

We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

The Role: Global Accounting Lead

As our Global Accounting Lead, you’ll play a key role in managing Certn’s global accounting operations and ensuring our financial reporting is accurate, complete, and delivered on time.

This role is hands-on, detail-oriented, and leadership-focused. You’ll oversee core accounting operations, support month-end close, strengthen internal controls, and help ensure Certn’s financial data is reliable, audit-ready, and useful for business decision-making.

You’ll also lead and support a team of accounting professionals, helping build a high-performing culture rooted in accountability, continuous learning, and strong cross-functional collaboration.

This full-time role reports to the Assistant Controller and can be filled by anyone in Canada, but there is an expectation to work closely with our UK team so Eastern working hours are preferred.

What You’ll Be Doing (and Crushing)

Accounting Operations & Financial Reporting

• Lead the global month-end close process, ensuring timely, accurate, and complete financial results.

• Review and approve journal entries, supporting calculations, and account reconciliations to maintain data integrity and audit readiness.

• Oversee accounts payable processes, including timely processing, accurate coding, and alignment with internal controls and vendor agreements.

• Maintain and improve global accounting processes and internal controls to support efficiency, consistency, and risk mitigation.

• Prepare and deliver internal financial reporting, including variance analysis and commentary for leadership and finance stakeholders.

• Review and reconcile intercompany transactions to support accurate consolidated reporting.

• Own and complete the global month-end checklist, ensuring accounting processes are consistent and complete.

• Serve as the accounting system administrator, supporting data integrity, access control, and system optimization.

Financial Ownership & Accountability

• Act as a key accounting owner for Certn’s global financial results, ensuring financial activities are accurately reflected and aligned with accounting policies and standards.

• Ensure accurate and timely cash flow reconciliations and analysis are completed monthly.

• Partner closely with the Assistant Controller to validate and explain regional financial data for consolidation and leadership reporting.

• Proactively identify and resolve accounting issues, discrepancies, or risks.

• Uphold IFRS, regional GAAP, and internal accounting policy requirements across global activities.

• Support external audits by owning reconciliations, preparing documentation, and responding to audit-related inquiries.

• Provide useful insight into global financial performance by connecting operational activity to financial outcomes.

• Recommend and implement improvements that increase accuracy, control, and scalability across accounting practices.

Team Leadership & Development

• Lead and support a high-performing global accounting team through day-to-day guidance and technical oversight.

• Set clear team goals and expectations aligned with Finance and company priorities.

• Provide coaching, feedback, and support for performance management and career development.

• Build a collaborative, accountable, and growth-oriented team culture.

• Promote continuous improvement and knowledge-sharing across the team.

Strategic Financial Oversight & Cross-Functional Collaboration

• Collaborate with Finance and FP&A teams to support budgeting, forecasting, and planning through timely and accurate actuals.

• Contribute to the development of scalable financial policies and accounting processes that support Certn’s growth.

• Deliver data-informed insights and identify opportunities to improve efficiency, reduce costs, and strengthen decision-making.

• Partner with cross-functional teams to ensure the financial impact of business activities is accurately captured.

• Support preparation for board reporting, investor communications, and strategic finance initiatives by providing reliable financial data.

Compliance, Tax & External Partnerships

• Manage timely filing of GST, PST, Employer Health Tax, and other statutory remittances in accordance with regional requirements.

• Liaise with external accountants and advisors on annual corporate tax filings, SR&ED claims, and audit engagements.

• Provide accurate documentation and timely responses to external partner requests.

What You Bring to the Table

• Bachelor’s degree in Accounting, Finance, or a related field.

• CPA designation completed or in the final stages of completion.

• Strong technical accounting knowledge, including GAAP and IFRS where applicable.

• Advanced Excel skills, including pivot tables, lookups, and formula logic.

• Experience with ERP or accounting systems such as NetSuite, QuickBooks, Sage, or similar tools.

• Strong analytical and problem-solving skills, especially when reconciling data and identifying financial discrepancies.

• Proven experience managing end-to-end month-end activities, including journal entries, account reconciliations, accruals, adjustments, and reporting deadlines.

• Experience preparing full sets of financial statements, including balance sheets, income statements, and cash flow statements.

• Strong understanding of supporting schedules such as deferred revenue, prepaid expenses, intercompany accounts, and FX revaluations.

• Practical experience preparing or reviewing indirect tax filings and statutory submissions.

• Comfort working with auditors, tax advisors, external accounting firms, or regulatory bodies.

• Experience identifying process improvements or implementing controls that improve accuracy, efficiency, or audit readiness.

• Strong communication skills and the ability to collaborate effectively across Finance, FP&A, Product, and external partners.

• People leadership experience, including the ability to mentor, delegate, coach, and support accounting team members.

Bonus Points

• IFRS experience.

• NetSuite experience.

• Experience working in a global, remote, or multi-entity environment.

• Experience supporting board reporting, investor communications, or strategic finance initiatives.

• Familiarity with SR&ED claims, corporate tax filings, or regional statutory remittances.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

We’re a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

• We think like owners and execute with urgency.

• We’re customer-obsessed and always learning.

• We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

How We Hire (and How We Use AI)

At Certn, we use AI tools to support our recruitment process, including helping us organize and review applications to identify early matches based on role criteria. These tools assess the information you provide, such as your skills, qualifications, and experience.

That said, all hiring decisions involve human judgment and oversight.

Your personal information will be collected and processed in accordance with our Privacy Policy, which explains what data we collect, how we use it, how long we will retain it, and your rights to access, correct, or request a human review of any automated decision.

Tip: Show us the real you. We encourage you to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. We want to get to know you and not your Generative AI tools!

What’s In It For You

• 32 days of paid time off per year

• Company-paid benefits that start on day 1

• Remote-friendly and supportive flexible remote arrangements

• Work-from-home allowance

• Professional development budget

• And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

This position is open exclusively to candidates based in the Dominican Republic.

Who are we?

At Blue Coding, we specialize in connecting amazing talent from all over Latin America and other parts of the world with leading companies in the United States, Canada, and beyond, both through staff augmentation and direct placement. For over 12 years, we’ve helped cutting-edge organizations build great teams and develop innovative products. Digital agencies, SaaS providers, software consulting firms, and multinationals are just a few of the companies we work with. Our network spans more than 10 countries across the Americas, and we pride ourselves on making the right match between exceptional people and the opportunities they deserve.

Our client is a globally operating yacht management company seeking senior financial leadership to oversee and scale their accounting function across multiple entities and international markets.

What are we looking for?

We are looking for an experienced and hands-on Head of Accounting to lead all accounting operations for one of our international clients. The ideal candidate brings strong technical accounting expertise, excellent analytical skills, and the ability to manage multiple entities while maintaining the highest standards of accuracy and compliance.

If you are independent, a great communicator, a problem solver, and have strong attention to detail, this is a great fit for you! Our jobs are fully remote; as long as you have the skills and can get the work done well, you can work from anywhere in the listed countries.

What’s unique about this job?

This is a senior leadership opportunity to build and shape an accounting function within a growing, internationally operating company. You’ll have real ownership over financial strategy, team development, and process improvement — while collaborating directly with executive leadership to drive business performance.

Here are some of the exciting day-to-day challenges you will face in this role:

Financial Leadership & Reporting

• Oversee the company’s accounting operations and ensure accurate financial reporting across multiple entities.
• Develop, manage, and monitor annual budgets and financial forecasts
• Prepare and present monthly, quarterly, and annual financial reports to management.
• Analyze financial performance and provide recommendations to support business decisions.
• Ensure compliance with accounting standards, internal controls, and company policies.
• Support strategic planning through financial analysis and reporting.

Accounting Operations

• Oversee all accounting transactions, ensuring accurate recording, categorization, and coding of financial data
• Review and approve journal entries, reconciliations, and financial records.
• Ensure all supporting documentation is properly maintained and attached to corresponding transactions.
• Establish and maintain efficient accounting processes and procedures.
• Supervise month-end and year-end closing activities.

Cash Management, Reconciliations & Accounts Payable

• Oversee bank, credit card, and cash reconciliations across all accounts.
• Review reconciliations to ensure completeness and accuracy.
• Manage accounts payable processes, including vendor payments and approval workflows.
• Monitor cash flow and support treasury management activities.
• Maintain audit-ready financial records and documentation.

Team Leadership & Process Improvement

• Lead, mentor, and develop accounting staff and support team members.
• Establish performance expectations and provide ongoing coaching and guidance.
• Identify opportunities to improve accounting processes, reporting efficiency, and internal controls.
• Collaborate with cross-functional departments to support operational and financial objectives.

Compliance, Audit & Risk Management

• Ensure compliance with local, state, federal, and international financial regulations.
• Coordinate external audits and serve as the primary point of contact for auditors.
• Prepare audit schedules and supporting documentation.
• Implement and maintain strong internal controls to mitigate financial risk.
• Ensure compliance with tax, payroll, and regulatory reporting requirements.

Client & Stakeholder Support

• Communicate professionally with clients, vendors, banks, auditors, and external partners regarding financial matters.
• Support management with financial insights and recommendations.
• Collaborate with leadership to align financial strategies with company goals.

You will shine if you have:

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA designation preferred or equivalent professional accounting qualification.
• Minimum 7 years of progressive accounting experience, including leadership responsibilities.
• Strong expertise in QuickBooks Online and financial reporting systems.
• Extensive experience with budgeting, financial analysis, reconciliations, and accounts payable.
• Strong understanding of accounting principles, internal controls, and financial compliance.
• Exceptional analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

It doesn’t hurt if you also have:

• Experience managing multi-entity and multi-currency accounting environments.
• Background in the maritime, yachting, luxury, or hospitality industry.
• Experience overseeing payroll and treasury functions.
• Familiarity with financial planning, forecasting, and business performance analysis.

Ready to learn more? Apply below!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

Jump’s data platform is at an inflection point. What started as an internal capability now powers the analytics and insights our clients rely on every day. We’re turning it into a full product: scalable, multi-tenant data infrastructure, an expanding library of integrations pulling from a growing set of first- and third-party data sources, and an AI intelligence layer that transforms raw data into actionable decisions.

As Data Platform Lead, you’ll own the vision and execution of that platform. You’ll lead and grow our data engineering team, partner closely with our AI engineer to shape how agents and LLMs consume and act on our data, and work across Product, Engineering, and go-to-market teams to build something that scales — not a series of one-off implementations. The platform you build here will become core infrastructure for how our clients run their business.

What You’ll Do

• Own the data platform strategy end-to-end — from ingestion architecture and scalable, multi-tenant data infrastructure to transformation pipelines, a modern BI layer, and how the platform grows as we add clients and data sources.

• Drive the AI-on-data layer. Partner with our AI engineer to define how agents and LLMs access, query, and act on platform data — semantic models, retrieval patterns, and in-warehouse AI primitives.

• Build and productize our integrations motion — ingesting data from a growing set of first- and third-party sources. Turn what today requires custom work into a repeatable, operable pattern.

• Lead and develop our data engineering team. You’ll manage directly, set technical direction, and raise the bar on quality — starting with a tight-knit team with room to grow.

• Define the engineering standards for the data org — CI/CD, testing, infra-as-code, data lineage, governance, and observability — so the platform scales without fragility.

• Be a strong hands-on presence on the warehouse and transformation layer — fluent enough in Snowflake to contribute meaningfully alongside the team, not just oversee it.

• Partner with go-to-market teams to define what great looks like for client onboarding and data delivery, and drive engineering execution against that bar.

What We’re Looking For

• 8+ years in data engineering, with at least 2 years in a leadership role — you have a proven track record of managing and developing engineers

• Strong people management instincts: clear communicator, good at developing talent, comfortable giving direct feedback, and able to build a high-performance culture even with a small team.

• Hands-on experience with a modern cloud data warehouse and transformation stack — Snowflake + dbt strongly preferred; Redshift, Databricks, or BigQuery with a fast ramp is acceptable.

• Proven experience building AI on top of structured data — semantic layers, agent/LLM access patterns to warehouses, or retrieval-augmented generation.

• Deep expertise in data ingestion at scale — you’ve built or owned the systems that pull from many disparate sources into a warehouse. You know when to use an off-the-shelf connector, when to build, and how to make either one operable at scale.

• Experience building and shipping a productized, multi-tenant data offering — client isolation, onboarding flows, SLAs, and ongoing support. You think in products, not projects.

• Solid engineering fundamentals: version control, code review, CI/CD, infra-as-code — and a bias toward standards that teams can repeat, not heroics that only you can maintain.

Nice to Haves

• Direct Snowflake + dbt experience, and familiarity with advanced in-warehouse AI capabilities and agent-accessible data patterns.

• ML or MLOps experience — feature stores, training pipelines, model evaluation — and a track record of building tools that extract measurable value from data.

• AWS fluency — we run on AWS, and comfort with IAM, S3, Lambda, and Glue is a plus.

• Experience with modern BI tooling and self-serve analytics delivery.

• Background in sports, live events, or time-series data; experience with EU data residency, GDPR, or multi-region warehouse patterns.

Attributes that will make you successful on our team

• A strong desire to learn. You continually look for ways to build your skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all engineering roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $210,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There’s a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the role:

We’re looking for a Sales Manager to manage our Direct Sales SMB/Commercial team through our next phase of growth and beyond. You’ll manage a talented team of sales professionals, manage all day-to-day activities, and create an environment that motivates the team to execute at a high level. The JumpCloud Direct Sales team is a key team focused on driving new logos for the organization to fuel growth. You’ll be expected to bring your experience and sense of urgency to drive sales execution and help propel the team forward. This role reports to the Senior Director of Sales.

What you’ll be doing:

• Manage a new business sales team of 8-10 including Business Development Representatives and  Account Executives focused on driving our SMB/Commercial business which includes companies from 10 employees to 2000.

• Meet and exceed company plan for new logos and annual recurring revenue

• Recruiting skills to attract and retain top talent that fits our sales model and company culture

• The ability to leverage a technology stack including SFDC, Gong, LI Sales Navigator and Outreach to drive consistent processes to build and convert pipeline into bookings.

• Forecasting ARR on a monthly and quarterly basis to provide insight into team performance

• Partner with Sales Enablement to onboard new Account Executives and build talent through career development

• Provide coaching and support to your team in order to drive a repeatable and scalable sales process through structured coaching and consistent KPI’s

• Partner cross-functionally across the organization to innovate and challenge the status quo

• Drive efficiencies with our systems and be an advocate for the team by identifying areas of opportunity for improvement and removing roadblocks

• Partner with Sales Leadership on building and executing quarterly objectives

We’re looking for:

• Strong leadership qualities that balance empathy with accountability

• Experience with sales coaching and driving adoption of tools and processes with a full cycle sales team

• Strong communication skills at all levels of the organization focused on collaboration  that moves initiatives forward

• Ability to apply critical thinking skills

• Capable of taking strategic ideas and turning them into actionable execution plans

• Curious and positive mindset

Preferred Qualifications:

• 5+ years of experience managing a quota carrying sales team at a SaaS organization or equivalent experience in a similar role exceeding quota on a monthly and quarterly basis

• Experience managing or working with full cycle sales reps

• Previously worked in a fast-paced startup environment

• Experience selling to IT teams within Small to Medium sized enterprises (SME’s)

• Strong understanding of inbound metrics and reporting

• Knowledge of Salesforce, Gong, and Outreach or like technologies a plus

• Previously managed teams through structural and organizational change

• Expertise in MEDDICC, MEDDPICC, Challenger Sale, or similar enterprise sales methodologies.

#LI-PS1

Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of England. You must be located in and authorized to work in the England to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”

#LI-Remote #BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.

At Certn, we’re changing how trust works with The World’s Easiest Background Check.

We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.

If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

The Role: Global Accounting Lead

As our Global Accounting Lead, you’ll play a key role in managing Certn’s global accounting operations and ensuring our financial reporting is accurate, complete, and delivered on time.

This role is hands-on, detail-oriented, and leadership-focused. You’ll oversee core accounting operations, support month-end close, strengthen internal controls, and help ensure Certn’s financial data is reliable, audit-ready, and useful for business decision-making.

You’ll also lead and support a team of accounting professionals, helping build a high-performing culture rooted in accountability, continuous learning, and strong cross-functional collaboration.

This full-time role reports to the Assistant Controller and can be filled by anyone in Canada, but there is an expectation to work closely with our UK team so Eastern working hours are preferred.

What You’ll Be Doing (and Crushing)

Accounting Operations & Financial Reporting

• Lead the global month-end close process, ensuring timely, accurate, and complete financial results.

• Review and approve journal entries, supporting calculations, and account reconciliations to maintain data integrity and audit readiness.

• Oversee accounts payable processes, including timely processing, accurate coding, and alignment with internal controls and vendor agreements.

• Maintain and improve global accounting processes and internal controls to support efficiency, consistency, and risk mitigation.

• Prepare and deliver internal financial reporting, including variance analysis and commentary for leadership and finance stakeholders.

• Review and reconcile intercompany transactions to support accurate consolidated reporting.

• Own and complete the global month-end checklist, ensuring accounting processes are consistent and complete.

• Serve as the accounting system administrator, supporting data integrity, access control, and system optimization.

Financial Ownership & Accountability

• Act as a key accounting owner for Certn’s global financial results, ensuring financial activities are accurately reflected and aligned with accounting policies and standards.

• Ensure accurate and timely cash flow reconciliations and analysis are completed monthly.

• Partner closely with the Assistant Controller to validate and explain regional financial data for consolidation and leadership reporting.

• Proactively identify and resolve accounting issues, discrepancies, or risks.

• Uphold IFRS, regional GAAP, and internal accounting policy requirements across global activities.

• Support external audits by owning reconciliations, preparing documentation, and responding to audit-related inquiries.

• Provide useful insight into global financial performance by connecting operational activity to financial outcomes.

• Recommend and implement improvements that increase accuracy, control, and scalability across accounting practices.

Team Leadership & Development

• Lead and support a high-performing global accounting team through day-to-day guidance and technical oversight.

• Set clear team goals and expectations aligned with Finance and company priorities.

• Provide coaching, feedback, and support for performance management and career development.

• Build a collaborative, accountable, and growth-oriented team culture.

• Promote continuous improvement and knowledge-sharing across the team.

Strategic Financial Oversight & Cross-Functional Collaboration

• Collaborate with Finance and FP&A teams to support budgeting, forecasting, and planning through timely and accurate actuals.

• Contribute to the development of scalable financial policies and accounting processes that support Certn’s growth.

• Deliver data-informed insights and identify opportunities to improve efficiency, reduce costs, and strengthen decision-making.

• Partner with cross-functional teams to ensure the financial impact of business activities is accurately captured.

• Support preparation for board reporting, investor communications, and strategic finance initiatives by providing reliable financial data.

Compliance, Tax & External Partnerships

• Manage timely filing of GST, PST, Employer Health Tax, and other statutory remittances in accordance with regional requirements.

• Liaise with external accountants and advisors on annual corporate tax filings, SR&ED claims, and audit engagements.

• Provide accurate documentation and timely responses to external partner requests.

What You Bring to the Table

• Bachelor’s degree in Accounting, Finance, or a related field.

• CPA designation completed or in the final stages of completion.

• Strong technical accounting knowledge, including GAAP and IFRS where applicable.

• Advanced Excel skills, including pivot tables, lookups, and formula logic.

• Experience with ERP or accounting systems such as NetSuite, QuickBooks, Sage, or similar tools.

• Strong analytical and problem-solving skills, especially when reconciling data and identifying financial discrepancies.

• Proven experience managing end-to-end month-end activities, including journal entries, account reconciliations, accruals, adjustments, and reporting deadlines.

• Experience preparing full sets of financial statements, including balance sheets, income statements, and cash flow statements.

• Strong understanding of supporting schedules such as deferred revenue, prepaid expenses, intercompany accounts, and FX revaluations.

• Practical experience preparing or reviewing indirect tax filings and statutory submissions.

• Comfort working with auditors, tax advisors, external accounting firms, or regulatory bodies.

• Experience identifying process improvements or implementing controls that improve accuracy, efficiency, or audit readiness.

• Strong communication skills and the ability to collaborate effectively across Finance, FP&A, Product, and external partners.

• People leadership experience, including the ability to mentor, delegate, coach, and support accounting team members.

Bonus Points

• IFRS experience.

• NetSuite experience.

• Experience working in a global, remote, or multi-entity environment.

• Experience supporting board reporting, investor communications, or strategic finance initiatives.

• Familiarity with SR&ED claims, corporate tax filings, or regional statutory remittances.

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings.

Our Culture

We’re a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes.

• We think like owners and execute with urgency.

• We’re customer-obsessed and always learning.

• We give real feedback and hold each other to high standards.

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences.

We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other. Don’t worry if you’re not an expert; curiosity and a willingness to learn matter most.

How We Hire (and How We Use AI)

At Certn, we use AI tools to support our recruitment process, including helping us organize and review applications to identify early matches based on role criteria. These tools assess the information you provide, such as your skills, qualifications, and experience.

That said, all hiring decisions involve human judgment and oversight.

Your personal information will be collected and processed in accordance with our Privacy Policy, which explains what data we collect, how we use it, how long we will retain it, and your rights to access, correct, or request a human review of any automated decision.

Tip: Show us the real you. We encourage you to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. We want to get to know you and not your Generative AI tools!

What’s In It For You

• 32 days of paid time off per year

• Company-paid benefits that start on day 1

• Remote-friendly and supportive flexible remote arrangements

• Work-from-home allowance

• Professional development budget

• And a few more goodies!

Come As You Are

We’re committed to building a workplace that’s diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we’ve got you.

One Last Thing…

Just so you know, the selected candidate will be required to complete a background check. This means you will get to see first hand what we do, and trust us, we do it REALLY well!

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. As a Manager of the Technical Account Management (TAM) team at AfterShip, your team is the go-to team for AfterShip’s Enterprise customers and some of the industry’s top DTC brands to ensure nothing is standing in the way of harnessing the full power of AfterShip’s solutions.

Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.

This is a high-impact position within the growing Professional Services team.

What You’ll Do:

• Manage, mentor, and develop a team of 10+ TAMs, focusing on both technical skills (API troubleshooting and issue debugging) and soft skills (stakeholder management and proactive communication).
• Conduct regular customer call reviews and case audits to ensure technical accuracy and proactive account management.
• Own the onboarding and ramp-up of new TAMs, ensuring proficiency in AfterShip products within 90 days.
• Track and improve TAM KPIs, aligning them with customer success outcomes (e.g., Time to Live, renewals).
• Act as the “voice of the customer” to R&D, helping prioritize integrations and feature requests based on customer needs.
• Align with Customer Success leadership to drive positive customer outcomes.
• Partner with Support leadership to ensure effective handoffs, with TAMs focused on strategic, account-specific guidance rather than frontline support.

Who We’re Looking For:

• 2+ years of experience directly managing TAMs or SEs.
• Understanding of modern SaaS architecture (APIs, webhooks, SSO/SAML, databases, cloud infrastructure like AWS/GCP/Azure).
• Ability to de-escalate heated customer situations and translate technical constraints into business language for executive stakeholders.
• Excellent problem-solving and analytical skills.
• Exceptional communication and presentation abilities.
• Ability to manage a team and showcase leadership attributes. Coaching and mentorship plays an important role here.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry’s most talented professionals.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
• Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Unlimited PTO
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD$155,000 - $178,000 on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job posting is for a new position.

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL helping them boost ticket sales and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

Jump’s data platform is at an inflection point. What started as an internal capability now powers the analytics and insights our clients rely on every day. We’re turning it into a full product: scalable, multi-tenant data infrastructure, an expanding library of integrations pulling from a growing set of first- and third-party data sources, and an AI intelligence layer that transforms raw data into actionable decisions.

As Data Platform Lead, you’ll own the vision and execution of that platform. You’ll lead and grow our data engineering team, partner closely with our AI engineer to shape how agents and LLMs consume and act on our data, and work across Product, Engineering, and go-to-market teams to build something that scales — not a series of one-off implementations. The platform you build here will become core infrastructure for how our clients run their business.

What You’ll Do

• Own the data platform strategy end-to-end — from ingestion architecture and scalable, multi-tenant data infrastructure to transformation pipelines, a modern BI layer, and how the platform grows as we add clients and data sources.

• Drive the AI-on-data layer. Partner with our AI engineer to define how agents and LLMs access, query, and act on platform data — semantic models, retrieval patterns, and in-warehouse AI primitives.

• Build and productize our integrations motion — ingesting data from a growing set of first- and third-party sources. Turn what today requires custom work into a repeatable, operable pattern.

• Lead and develop our data engineering team. You’ll manage directly, set technical direction, and raise the bar on quality — starting with a tight-knit team with room to grow.

• Define the engineering standards for the data org — CI/CD, testing, infra-as-code, data lineage, governance, and observability — so the platform scales without fragility.

• Be a strong hands-on presence on the warehouse and transformation layer — fluent enough in Snowflake to contribute meaningfully alongside the team, not just oversee it.

• Partner with go-to-market teams to define what great looks like for client onboarding and data delivery, and drive engineering execution against that bar.

What We’re Looking For

• 8+ years in data engineering, with at least 2 years in a leadership role — you have a proven track record of managing and developing engineers

• Strong people management instincts: clear communicator, good at developing talent, comfortable giving direct feedback, and able to build a high-performance culture even with a small team.

• Hands-on experience with a modern cloud data warehouse and transformation stack — Snowflake + dbt strongly preferred; Redshift, Databricks, or BigQuery with a fast ramp is acceptable.

• Proven experience building AI on top of structured data — semantic layers, agent/LLM access patterns to warehouses, or retrieval-augmented generation.

• Deep expertise in data ingestion at scale — you’ve built or owned the systems that pull from many disparate sources into a warehouse. You know when to use an off-the-shelf connector, when to build, and how to make either one operable at scale.

• Experience building and shipping a productized, multi-tenant data offering — client isolation, onboarding flows, SLAs, and ongoing support. You think in products, not projects.

• Solid engineering fundamentals: version control, code review, CI/CD, infra-as-code — and a bias toward standards that teams can repeat, not heroics that only you can maintain.

Nice to Haves

• Direct Snowflake + dbt experience, and familiarity with advanced in-warehouse AI capabilities and agent-accessible data patterns.

• ML or MLOps experience — feature stores, training pipelines, model evaluation — and a track record of building tools that extract measurable value from data.

• AWS fluency — we run on AWS, and comfort with IAM, S3, Lambda, and Glue is a plus.

• Experience with modern BI tooling and self-serve analytics delivery.

• Background in sports, live events, or time-series data; experience with EU data residency, GDPR, or multi-region warehouse patterns.

Attributes that will make you successful on our team

• A strong desire to learn. You continually look for ways to build your skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your technical skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all engineering roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $210,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There’s a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Figma’s Security team is growing, and we’re looking for a Security Operations Manager to lead the strategy and execution of our security operations program. In this role, you’ll build and scale the systems, processes, and tooling that help protect Figma and our community. You’ll partner closely with Security Engineering, Platform Security, IT, GRC, and Legal to strengthen our detection and response capabilities, improve operational resilience, and help shape the future of our DART and SOC functions.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own Figma’s security monitoring and incident response program, from detection engineering through post-incident review and continuous improvement
• Build and automate security operations workflows, including alert triage, enrichment, investigation, and response actions using SOAR and custom tooling
• Develop and maintain incident response run books, escalation procedures, and communication plans for security events of varying severity
• Lead incident response preparedness initiatives, including tabletop exercises, red team engagements, and response capability assessments
• Improve the effectiveness of our SIEM and SOAR platforms by reducing noise, increasing signal fidelity, and closing detection coverage gaps
• Build and operationalize threat intelligence capabilities to identify adversary behaviors, prioritize investments, and strengthen detection and response programs
• Partner with Legal, Privacy, and Communications teams to support breach notification and regulatory response obligations during significant security incidents
• Drive security operations strategy through vendor management, operational metrics, and cross-functional initiatives spanning IAM, vulnerability management, DLP, and exposure reduction

We’d love to hear from you if you have:

• 7+ years of experience in security operations, incident response, or a related security engineering function
• Hands-on experience building and automating detection and response workflows using scripting, APIs, or security automation platforms
• Deep expertise with SIEM and SOAR technologies in a cloud-native or SaaS environment
• Demonstrated success building, scaling, or significantly improving a detection and response program
• Experience leading complex security incidents and partnering with Legal, Privacy, and business stakeholders during high-impact events

While it’s not required, it’s an added plus if you also have:

• Operated in a public company environment with SOX, ISO 27001, SOC 2, or FedRAMP requirements
• Applied AI risk management frameworks such as NIST AI RMF, OECD AI Principles, or ISO 42001
• Utilized AI-powered tools to automate security operations workflows and improve team efficiency

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$185,000—$296,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies.

We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.

Responsibilities

Team Leadership & Development:

• Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
• Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.

Operational Excellence:

• Monitor and analyze team performance metrics
• Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
• Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
• Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.
• Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems.

Qualifications

Requirements:

• 5+ years of CSM experience in EdTech/SaaS
• 2+ years of Sales Management experience
• Confident working with; SFDC, Google workspace and Zoom
• Some experience working with; Tableau
• Confident in analyzing data to make strategic decisions
• Confident in development coaching and leadership skills

Tii Elements:

• Coaching & Team Building
• Resourcefulness
• Adaptability
• Accountability

Additional Information

The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

We are seeking a Director, Business Intelligence & Analytics (BIA) to report to the Vice President of Revenue Operations. This is a builder’s role for a leader who thinks in systems, treats analytics like a product, and is excited to operate at the frontier of AI-augmented decision-making. A leader who can define what we measure, why it matters, and how every number ties back to a clean, trusted source. Before anything else, this person establishes the foundation the rest of the business runs on: a rigorous set of KPIs, unambiguous metric definitions, sound data models, and a single version of the truth that executives and sellers alike can rely on. Get that right, and everything else compounds. Get it wrong, and no tool or technique can save it.

You will own the operational backbone of Revenue Operations analytics — the metrics, the definitions, the governance, and the reporting that leadership uses to run the business. You will gather requirements across teams, reconcile conflicting numbers, close data gaps, and turn fuzzy questions into precise, durable measures. This is the work that makes everything else possible.

With that foundation in place, you will modernize how we deliver it. We are migrating from a legacy Redshift/Alteryx/Tableau stack to a modern, code-driven ecosystem built on Redshift, dbt, Dagster, and Airbyte, paired with a next-generation, version-controlled BI layer. The goal is to treat analytics like a well-engineered software product — tested, documented, version-controlled, and built to scale as fast as the business does.

This modernization unlocks the next chapter: an AI-augmented function where a strong operational core is amplified by emerging tooling. We believe the analytics team of the next few years will increasingly work from an AI coding cockpit — agentic developer tools like Claude Code and Codex alongside GitHub — to build, review, and ship pipelines, models, and dashboards. On top of well-defined metrics, that opens the door to conversational analytics, AI-generated narratives, and agents that surface and act on insight. The key word is on top of — AI multiplies a solid foundation; it does not substitute for one. The ideal candidate has already moved past the chat window and uses agentic coding assistants to do real engineering work, but reaches for them in service of operational rigor, not in place of it.

As the subject matter expert for Business Intelligence and Analytics, you will partner closely with field and operational teams, instituting leading practices that pair analytics-engineering discipline (Git, CI/CD, testing, semantic layers) with self-service access. You will lead a team of Business Intelligence & Analytics Analysts, Analytics/Data Engineers, and Data Quality Specialists.

Above all, this is a full-stack, player-coach role — not a hands-off manager. You’ll lead a team, but you’ll also be in the work: your morning might be deep in data engineering, pairing with Claude Code to refactor a dbt model or debug a Dagster pipeline, and your afternoon might be building and delivering a polished, board-ready presentation that translates that same data into a clear story for the C-suite. We’re looking for someone who is equally credible in a terminal and in the boardroom, and who is genuinely energized by the full range — from the plumbing to the podium.

Key Responsibilities:

Operational Excellence & Metric Definition (the foundation)

• Own and maintain a comprehensive, well-governed set of business KPIs and the precise metric definitions behind them — the trusted source the rest of the business runs on. This spans the core recurring-revenue metrics this function lives and dies by — ARR, ACV, GRR, NRR, churn and contraction, bookings, pipeline and pipeline coverage, win rate, sales-cycle length, quota attainment, and forecast accuracy — along with the upstream operational measures that feed them.
• Nail the definitions where the traps live: how contraction is treated across GRR vs. NRR, churn vs. downgrade, ACV vs. TCV, new vs. expansion vs. renewal, and how each metric is segmented and rolled up. Make the calculation logic explicit, documented, and consistent everywhere it appears.
• Establish a “single version of the truth”: reconcile conflicting numbers, eliminate ambiguity in how metrics are calculated, and ensure every figure traces back to a clean, documented source.
• Gather requirements across teams, identify and close data gaps, and turn fuzzy business questions into durable, precise measures.
• Design and document the analytics/data model for key personas across Turnitin — sellers, sales management, executives, and operations staff.
• Audit and ensure the cleanliness, completeness, and reliability of data through automated testing and validation.
• Partner with the Business Planning & Operations group to co-develop and continuously improve reporting and analysis, including preparation for Quarterly Business Reviews.
• Build automated, repeatable reporting solutions rather than one-off manual reports.

Strategic Leadership

• Develop and execute a BI strategy aligned with company objectives, anchored in operational rigor and trusted metrics, and built to scale with business growth.
• Establish the architecture, standards, and governance that keep data trustworthy as the function and the business scale.
• Shape the long-term vision for the analytics function and the roadmap that takes the team from today’s stack to a modern, code-driven, and ultimately AI-augmented operating model.
• Provide thought leadership and drive innovation across the enterprise analytics portfolio.

Modern Data Platform & BI-as-Code (how we deliver the foundation)

• Lead the migration from the legacy stack (Redshift, Alteryx, Tableau) to a modern ecosystem: dbt for transformation and modeling, Dagster for orchestration, Airbyte for ingestion, Redshift as the warehouse, and a modern code-first BI/semantic layer.
• Treat BI as a software product — version control everything in Git, with code review, testing, CI/CD, and documentation as the default way of working.
• Stand up and govern a code-driven semantic layer that turns the metric definitions above into reusable, testable, single-source assets, replacing brittle GUI-built reporting.
• Drive data quality, governance, security, and access controls as code, with automated validation and monitoring.
• Develop intuitive self-service dashboards that support global requirements.

AI & Agentic Analytics (the amplifier, built on the foundation)

• Champion the adoption of agentic coding tools (e.g., Claude Code, Codex) across the team for pipeline development, model building, dashboarding, and analysis — moving well beyond chat-window prompting.
• Build conversational analytics experiences that let stakeholders query data in natural language and receive trustworthy, governed answers — only ever on top of well-defined metrics.
• Implement AI-generated narratives that automatically explain “what happened and why” on top of dashboards and KPIs.
• Pilot and operationalize AI agents that don’t just surface insight but take action on it — drafting analyses, opening pull requests, flagging anomalies, and proposing next steps.
• Stay ahead of the rapidly evolving LLM and agent tooling landscape, and translate it into practical productivity gains for Revenue Operations.

Collaboration and Communication

• Work closely with business users, stakeholders, and the broader Go-To-Market and Revenue Operations teams to translate business needs into analytics initiatives.
• Communicate effectively across technical and non-technical audiences and across geographies.
• Present complex analyses and insights to non-technical stakeholders in a clear, actionable manner.

Team Development

• Lead as a player-coach — set direction and mentor the team, while staying hands-on in the build, modeling the engineering and presentation standards you expect.
• Build, mentor, and manage a high-performing team of analysts, analytics/data engineers, and BI developers.
• Upskill the team in analytics engineering practices and AI-assisted development.
• Foster a culture of innovation, continuous improvement, and data-driven decision-making.

Qualifications

Basic Qualifications

Experience

• Minimum of 10 years in business intelligence, data analytics, analytics engineering, or related fields, with at least 5 years in a leadership role.
• 7+ years across business/revenue operations, business analytics, consulting, and/or information technology.
• Demonstrated track record defining KPIs and metric frameworks, and establishing a trusted single source of truth across an organization.
• Deep fluency in SaaS recurring-revenue metrics — ARR, ACV, GRR, NRR, churn/contraction, bookings, pipeline, win rate, quota attainment, and forecast accuracy — including the judgment to define them rigorously and defend the calculation logic.
• Proven ability to source and integrate data from multiple systems into a single, trusted view, and to reconcile conflicting numbers.
• Practical end-to-end experience across requirements, design, development, testing, and deployment of analytics solutions at varying scale.
• Strong SQL skills, plus working proficiency in Python for data work and automation.
• Experience with BI and visualization tools (e.g., Tableau today, with a clear point of view on code-first BI tools) and with CRM data for revenue reporting and forecasting (e.g., Salesforce).
• Proven track record implementing and managing self-service BI solutions.
• Experience analyzing complex data relationships and exploring “what-if” scenarios.
• Hands-on experience with a modern, code-driven data stack — including transformation (dbt), orchestration (Dagster or similar), and ingestion/ELT (Airbyte or similar) — on a cloud warehouse such as Redshift.
• Comfort working in a version-controlled, code-first environment (Git/GitHub), including code review and CI/CD for analytics.
• Demonstrated, hands-on use of LLMs and agentic coding tools (e.g., Claude Code, Codex) for real engineering and analytics work — not just chat-based prompting.

Skills

• A systems thinker — able to see how metrics, data sources, processes, and teams connect, and to design analytics that hold together as the whole system changes.
• Strong analytical skills — able to evaluate information from multiple sources, reconcile conflicts, decompose high-level requests into detail, and abstract detail into general understanding.
• Demonstrated business acumen and the ability to apply technology to solve business problems.
• Self-starter who operates independently with a track record of success on strategic and operational work.
• Ability to lead teams across functions and geographies on ambiguous, complex problems.
• A full-stack player-coach — hands-on enough to build the pipeline yourself, polished enough to present the result to the C-suite, and able to move between the two in the same day.
• Strong written and verbal communication skills, with a track record of presenting to senior management.
• Ability to manage multiple competing priorities and drive projects to completion.
• Sound business judgment, a proven ability to influence, and a bias for ownership.

Education

• Bachelor’s degree in Business, Data Science, Computer Science, or a related field. A Master’s degree or MBA is preferred.

Preferred Qualifications

• Experience supporting education and/or nonprofit institutions.
• Management or Financial Consulting background.
• Experience building conversational analytics, AI-generated narratives, or semantic/metrics layers.
• Experience deploying AI agents that build pipelines, dashboards, or analyses, or that act on insights.
• Familiarity with data quality and observability tooling, and with governance-as-code.
• Advanced degrees, certifications, or coursework in business intelligence, analytics, data science, or AI/ML.

Additional Information

The expected annual base salary range for this position is: $130,350/year to $217,250/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

🚨 Urgent Hiring — Applications are reviewed on a rolling basis. The selection process may take up to 4 weeks, but early applicants are strongly encouraged.

Ready to Empower a Growing Team and Shape Our Future?

At Hadley Designs, we believe that learning should be enjoyable, engaging, and screen-free. Millions of parents and teachers trust our beautifully designed, developmentally aligned educational tools to help children grow and thrive. As a fast-growing, family-founded brand, we are on a mission to make learning meaningful for families around the world.

We are seeking a Director of People Operations to join our team and build the systems that will drive our next phase of growth. If you are passionate about creating scalable people systems, empowering teams, and cultivating a culture that supports both personal and professional growth, this role offers a unique opportunity to make a significant impact.

About Hadley Designs

Hadley Designs is redefining early education with creativity and purpose. Every product we create is hand-drawn and teacher-designed, crafted with care to build confidence and connection. Our screen-free tools help families and teachers make learning fun and meaningful, nurturing curiosity and creativity in children.

Our Mission:

We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. We create beautifully designed, developmentally sound tools that replace noise and distraction with connection, curiosity, and real learning.

Our Vision:

We aim to build the most trusted children’s brand in the world, present in millions of homes, reshaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.

Role Overview

As the Director of Talent Acquisition & People Operations, you will own how Hadley Designs sources, vets, and closes top global talent, and you will own the broader people system that talent steps into. You will partner with leadership to design the recruiting engine that consistently delivers strong top-of-funnel for every open role, and you will scale the people systems that hold a remote, contractor-centric organization together as it grows toward $100M and beyond.

This is a leadership-tier role with 1 direct report (the People Operations Specialist) and end-to-end ownership of the talent and people functions. Your weeks will be heavier on recruiting in the near term, live pipelines, structured interviews, test projects, employer brand, and steady on People Operations throughout (onboarding, performance frameworks, contractor renewal, leadership enablement).

Key Responsibilities

Talent Acquisition (the #1 outcome of this role):

• Recruiting Pipeline Management: Source candidates across LinkedIn, job boards, freelancer platforms, and referrals; filter applicants for red flags, competency match, and scorecard alignment.

• Test Project & Interview Operations: Run test projects, review submissions, conduct first-round group interviews, and manage candidate experience end-to-end.

• Sourcing Channel Optimization: Manage and optimize sourcing channels based on performance; build “always hiring” shortlists for recurring high-leverage roles.

• Employer Brand & Glassdoor Defense: Monitor and manage Glassdoor reviews, organize team review drives, ask for feedback, flag issues, protect brand rating.

• Hiring Metrics & Funnel Reporting: Deliver weekly hiring pipeline reports broken down by channel and role; track funnel performance against KPIs.

People Operations:

• People Systems Leadership: Design and implement systems for engaging, onboarding, and retaining talent, align

ed with the company’s growth objectives.

• Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business.

• Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization.

• Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention.

• Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness.

• External Partnerships: Partner with external service providers to enhance and support people operations as necessary.

How Success Is Measured (two bold sub-headers, each with bullets):

Talent Acquisition KPIs:

• Average time to fill open roles: under 45 days.

• Weekly applicant volume per active role: 250+ qualified applicants.

• Weekly hiring pipeline report by sourcing channel: 100% completion, on time.

• Completed candidate case studies available for review per role per week: 15+.

• Glassdoor company rating: maintain 4.5+ average across the year.

People Operations KPIs:

• Successful implementation of people systems that directly support the business’s ability to scale.

• Strong employee retention rates, with high performance and engagement.

• Improved leadership confidence in people systems, talent readiness, and organizational alignment.

• Predictable, scalable people operations that contribute to the company’s growth and success.

Who you are

You are a recruiting-strong, systems-oriented leader. You have personally closed difficult hires, not just managed a team that did. You move fast in a sourcing pipeline, you can run a structured interview that lands the right read on a candidate in 30 minutes, and you are equally comfortable defending the company on Glassdoor as you are building a 90-day onboarding plan. You thrive in a fast-paced, remote-first, contractor-centric environment and have a track record of both filling open roles ahead of timeline and scaling the people systems that retain the talent you bring in.

Talent Acquisition / Recruiting (must-haves):

• 3-5+ years of full-cycle recruiting experience, ideally in remote or e-commerce organizations.

• Proven track record of hiring across marketing, ops, Amazon, product, and leadership roles.

• Experience running structured interviews, test projects, and group interviews.

• Familiarity with recruiting tech stacks: LinkedIn Recruiter, Workable, OnlineJobs.ph.

• Comfortable managing hiring systems using Notion, ClickUp, or lightweight ATS tools.

• Strong writing ability: clear job posts, compelling outreach, direct candidate comms.

• Ability to handle 5-10 active roles at a time with no drop-off in process.

• Experience defending brand reputation and responding to feedback (e.g. Glassdoor).

• Experience building and running reporting for hiring metrics.

People Operations (must-haves):

• 5+ years of progressive HR or people operations experience, with leadership responsibility.

• Bachelor’s degree in Human Resources, Business, or a related field.

• Direct experience operating contractor-centric or distributed teams.

• Demonstrated success building compliant, scalable people systems.

• Strong understanding of contractor classification, employment law, and risk mitigation.

Why You’ll Love Working Here

• Impact: Your work will directly impact how families experience learning through the Hadley Designs brand.

• Culture: Join a passionate, mission-driven team that values trust, creativity, and collaboration.

• Flexibility: Enjoy the freedom of a remote role with flexible working hours.

• Benefits:

  • Remote-first work environment
  • Paid time off and holidays
  • Access to learning resources and professional development
  • Free access to Hadley Designs products
  • Regular interaction with leadership, including the CEO and CMO
  • Stability from a decade as a family-founded, mission-driven brand

Apply Today

If you’re ready to make a meaningful impact in a growing company that’s shaping the future of learning, apply now to join the Hadley Designs team as our Director of People Operations. Help us create a lasting impact on families, educators, and children worldwide.

P.S: If you don’t hear from us within four weeks of your application, please consider that as our decision to move forward with other candidates, but we truly appreciate your interest in Hadley Designs.

Company Description

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies.

We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.

Responsibilities

Team Leadership & Development:

• Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
• Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.

Operational Excellence:

• Monitor and analyze team performance metrics
• Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
• Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
• Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.
• Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems.

Qualifications

Requirements:

• 5+ years of CSM experience in EdTech/SaaS
• 2+ years of Sales Management experience
• Confident working with; SFDC, Google workspace and Zoom
• Some experience working with; Tableau
• Confident in analyzing data to make strategic decisions
• Confident in development coaching and leadership skills

Tii Elements:

• Coaching & Team Building
• Resourcefulness
• Adaptability
• Accountability

Additional Information

The expected annual base salary range for this position is: $91,935/year to $153,225/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others’ successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.

#LI-LL1

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Figma’s Security team is growing, and we’re looking for a Security Operations Manager to lead the strategy and execution of our security operations program. In this role, you’ll build and scale the systems, processes, and tooling that help protect Figma and our community. You’ll partner closely with Security Engineering, Platform Security, IT, GRC, and Legal to strengthen our detection and response capabilities, improve operational resilience, and help shape the future of our DART and SOC functions.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own Figma’s security monitoring and incident response program, from detection engineering through post-incident review and continuous improvement
• Build and automate security operations workflows, including alert triage, enrichment, investigation, and response actions using SOAR and custom tooling
• Develop and maintain incident response run books, escalation procedures, and communication plans for security events of varying severity
• Lead incident response preparedness initiatives, including tabletop exercises, red team engagements, and response capability assessments
• Improve the effectiveness of our SIEM and SOAR platforms by reducing noise, increasing signal fidelity, and closing detection coverage gaps
• Build and operationalize threat intelligence capabilities to identify adversary behaviors, prioritize investments, and strengthen detection and response programs
• Partner with Legal, Privacy, and Communications teams to support breach notification and regulatory response obligations during significant security incidents
• Drive security operations strategy through vendor management, operational metrics, and cross-functional initiatives spanning IAM, vulnerability management, DLP, and exposure reduction

We’d love to hear from you if you have:

• 7+ years of experience in security operations, incident response, or a related security engineering function
• Hands-on experience building and automating detection and response workflows using scripting, APIs, or security automation platforms
• Deep expertise with SIEM and SOAR technologies in a cloud-native or SaaS environment
• Demonstrated success building, scaling, or significantly improving a detection and response program
• Experience leading complex security incidents and partnering with Legal, Privacy, and business stakeholders during high-impact events

While it’s not required, it’s an added plus if you also have:

• Operated in a public company environment with SOX, ISO 27001, SOC 2, or FedRAMP requirements
• Applied AI risk management frameworks such as NIST AI RMF, OECD AI Principles, or ISO 42001
• Utilized AI-powered tools to automate security operations workflows and improve team efficiency

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$185,000—$296,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.

This role is fully remote within the US.

What You’ll Do

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer’s trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

What You Bring

• 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients
• You’re familiar with DRGs and how they translate into payment
• You take radical ownership over your clients’ success
• Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
• You are gracious, empathetic, and excellent in written and verbal communication
• You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
• You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
• You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

Nice to Haves

• Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows
• Prior experience at a startup–especially as the first Customer Success Manager on a team
• Experience using Salesforce, ChurnZero, or similar
• Comfort with ad hoc data analytics

Compensation

• $140,000 - $160,000 salary

#LI-Remote

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 10 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options– Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Main Areas of Focus: Subscription/recurring giving growth · Donor acquisition, retention & lifecycle · Paid media leadership

Location: Remote, Nashville, TN preferred · Monthly travel to Nashville required

Eligibility: charity: water hires from all 50 states. At this time, we are only considering candidates eligible to work in the U.S. without sponsorship.

HIGHLIGHT

As Director of Consumer, you will own charity: water’s most important revenue mandate: growing the Spring, our recurring giving community and the financial engine that sustains the mission. You’ll lead a team responsible for every stage of the consumer donor journey, from first gift to long-term commitment, building the systems, programs, and channels that bring new donors in and deepen their connection over time. Reporting directly to the VP of Global Marketing & Partnerships, you will own a full-funnel fundraising strategy spanning paid acquisition, lifecycle retention, and campaign management; directing agency and contractor partners on paid media while managing two direct reports. This is a role for someone who thinks in lifetime value, builds in systems, leads with data, and is energized by the idea that more Spring donors means more clean water for communities in need.

JOB SUMMARY

The Director of Consumer will  own charity: water’s $25M+ consumer revenue target. Your north star is Spring: the number of recurring donors enrolled, how much they give, how long they stay, and how many move deeper into their giving over time.

You set the strategy, hold the brief, and own the outcomes: campaigns drive 1x giving, lifecycle keeps donors and moves them deeper and paid media finds the next audience. Your job is to architect that engine and hold all of it accountable to Spring growth.

Paid media is central to this role. You are fluent in performance marketing — strategy, channel mix, audience targeting, creative testing, budget management and experienced directing agency partners to execute against your vision. Long-term, you’re building toward an AI-optimized model that reduces cost and agency dependence. You understand where that trajectory leads and are actively steering toward it.

YOU’LL BE RESPONSIBLE FOR…

Spring Revenue & Donor Growth

• Owning charity: water’s Spring recurring revenue target — acquisition, retention, upgrade, and LTV — as the primary measure of team success

• Building and managing the full-funnel consumer donor journey from first gift through multi-year commitment. Actively looking at how to accelerate a donor’s depth of giving and move consumer donors into Mid & Major portfolios

• Designing and optimizing the 1x-to-Spring conversion pathway, evaluating one-time giving programs primarily through a recurring conversion lens

• Partnering with the VP and Revenue Resources team to define ‘major donor ready’ signals and build the handoff infrastructure that captures them

Paid Media & Agency Leadership

• Owning paid acquisition strategy across all channels (paid social, paid search, TV/CTV, display, direct mail); setting the brief, directing agency and contractor partners, and holding them accountable to performance

• Managing a multi-channel paid media budget with rigor — forecasting, tracking, and reporting on CAC, CPA, ROAS, and revenue attribution

• Building toward an AI-optimized media operating model that replaces long-term agency dependence,  staying current on how AI is reshaping paid acquisition and accelerating its integration it into how the team operates

Team Leadership & Channel Management

• Managing and developing two direct reports: Campaign Senior Manager and Lifecycle Senior Associate, with clear performance expectations and regular developmental feedback

• Building the feedback loops between paid media, lifecycle, and campaign functions that compound learning across every activation

• Owning channel performance metrics: CPA, ROAS, retention rate, upgrade rate, Spring conversion from 1x, and LTV

• Leading the Consumer team’s experimentation and testing infrastructure; frameworks that generate learning across creative, audience, and channel, not one-off tests

Systems & Cross-Functional Collaboration

• Partnering with Growth Product to improve Spring conversion rates, ARPU, and retention through landing page and onboarding experimentation

• Partnering with Data & Analytics to establish Spring donor performance reporting as a single source of truth across acquisition, retention, upgrade, and LTV

• Collaborating with Corporate Partnerships on shared audience strategy; partnership-driven awareness feeds paid retargeting poolsWorking with Revenue Resources on the upgrade pathways that move Spring donors toward major giving

• Integrating AI tools into Consumer team workflows; creative optimization, audience targeting, performance monitoring

YOU MUST HAVE…

• 8-10 years in consumer marketing or fundraising with direct ownership of revenue targets, including significant time in a growth or performance marketing capacity

• Hands-on paid media experience, you have personally directed paid acquisition strategy across digital channels (Meta, Google, paid social) and understand media planning, audience targeting, creative testing, and budget management at a meaningful scale. Agency direction experience required.

• A commitment to integration & collaboration. You’re more eager to see the organization’s revenue grow then just Consumer. You work well with Product, Engineering, and Design teams to deliver exceptional experiences and strong experimental designs.

• Extensive experience with subscription or monthly giving programs.  You have owned a recurring revenue product (subscription, membership, or monthly donor program) and have demonstrated results in acquisition, retention, and upgrade.

• Full-funnel fluency: you’ve managed or closely directed paid acquisition, lifecycle communications, and campaign programs as an integrated system, not separate functions

• Experience managing direct reports and agency or contractor relationships. You’ve developed people and held external partners accountable to performance

• Strong analytical instincts. You are comfortable with CAC, LTV, retention cohort analysis, and the metrics that distinguish a healthy recurring revenue program from one quietly eroding

• Clear POV on how AI is changing paid media and marketing operations and a track record of leaning into new tools before they become standard

IT’S AN ADDED PLUS IF YOU HAVE…

• Experience in nonprofit fundraising or with mission-driven consumer audiences

• Familiarity with direct mail as a channel; audience segmentation, cadence strategy, creative testing

• Experience building or scaling a recurring giving or membership program from the ground up

YOU’LL BE SUCCESSFUL IF…

You are Spring-obsessed. You think about donor lifetime value, recurring enrollment, and retention rate the way a SaaS operator thinks about MRR and churn. You know that a donor who stays is worth more than three who leave. The mission is the reason the number matters and you hold both.

You think in systems, not tactics. You don’t just run campaigns, you build the infrastructure that makes every campaign smarter than the last. Testing frameworks, performance feedback loops, cross-channel learning; these are how you create leverage from a lean team.

You lead people with clarity. Your team and agency partners know what they own, what success looks like, and how their work connects to the larger goal. You develop talent, resolve ambiguity early, and create an environment that attracts strong performers.

You are AI-forward, not AI-curious. You’ve already started building AI into how you work; creative testing, audience analysis, performance monitoring. You understand where media buying is going and are building toward it, not managing around it.

You take initiative.

You see something that needs improvement and you take action. You propose solutions to problems and research subjects that will help you do your job better. You’re proactive about making sure various departments have the information they need about your projects.

You have a team ethos.

You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

TEAM OVERVIEW

The Marketing & Partnerships team is a deeply passionate and highly skilled group of storytellers, marketers, and makers. We create innovative campaigns, craft powerful stories, and deliver world-class experiences to help the world, along with our amazing community of supporters, become more aware of the global water crisis and inspire them to join us in our mission to end it.

HIRING TIMELINE

This role was posted on June 1, 2026 and will remain open for approximately 90 days.

SALARY RANGE

This is an exempt role with a range of $149,000 - $158,000 a year.

BENEFITS & PERKS

Unlimited PTO

Summer Fridays

6-week paid sabbatical leave after 5 years of employment

Annual bonus potential through The Pool

401k plan + employer match

Medical covered at 85% + Dental/Vision contributions

FSA + dependent day care FSA

Employer-paid life insurance, STD, LTD

16-week paid maternity and paternity leave for new parents

Stipends for Home office, Professional Development, and a You-do-You Perk

TSA Pre-check reimbursement

Flexible working hours; team members are expected to be online 10am - 4pm ET regardless of location, plus three hours per day asynchronously, which factors in an hour for lunch

2-4 annual travel requirements that foster team alignment, connection and in-person collaboration

ORGANIZATIONAL OVERVIEW

At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.

Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an Engineering Manager to build, develop, and partner with a growing team of 5-10 ML Engineers working on AI systems that power our digital forensics capabilities. You’ll be responsible for hiring, coaching, career development, and performance; raising the bar on AI/ML craft by shaping standards, developing engineers, and building a strong community of practice across the team.

Distributed across Canada and Sweden, our MLEs work in cross-functional groups alongside Software Engineers and SDETs, and are organized around missions like Search and Enrichment rather than by technical discipline. As part of the AI Engineering leadership team, you’ll work alongside peers to build cohesion across those groups, partner with Tech Leads to shape how we approach difficult technical problems, and collaborate with Product and UX to make sure the team is solving the right problems for our users.

From building AI that investigators can trust to turn months of case work into days, to figuring out what ‘good’ looks like when users are searching for a needle in a haystack they’ve never seen before, our team works on challenging and meaningful problems. If these are the kinds of problems that interest you, then you will feel at home on this team!

What You’ll Do

• Drive operational excellence. Stay accountable for what the team ships, and continuously improve how we work by building frameworks for efficient, high-quality delivery. Protect team autonomy by bringing clarity and keeping decision making complexity low.

• Guide technical execution. Stay close enough to the technical work to ask sharp questions, spot risks, and help the team weigh trade-offs. Partner with Tech Leads to ensure complex initiatives have the right direction, and that our systems are adaptable and aligned with long-term goals.

• Coach and grow engineers on the team. Help them scope ambiguous projects, navigate tough technical trade-offs, and prepare for high-stakes conversations. Create opportunities for them to take ownership and expand their impact, and support them through clear, actionable feedback.

• Foster a culture of experimentation. Create an environment where the team can safely share and test ideas, measure results, and learn quickly from each other and our data to keep pace in a rapidly evolving space.

• Lead with context and collaboration. Work across Product, UX, and engineering leadership to align roadmap goals with team capacity and ensure the team is solving the right problems for our users.

• Nurture a high-performing, distributed team. Evolve our processes and communication patterns to enhance our distributed collaboration while maintaining a high level of trust within the team. Leverage our time zone coverage in Canada (ET/MT) and Sweden (CET) as an advantage, not a constraint to overcome.

• Drive thoughtful AI-assisted development practices. Figure out where AI development tools accelerate the team versus where they create risk, and raise our standards accordingly. Cut through the noise to determine what adds real value vs. what is only hype.

What We’re Looking For

We are looking for a leader who combines genuine passion for developing people with enough AI/ML depth to coach effectively, weigh in on technical trade-offs, and raise the bar on our practices. We care more about demonstrated impact and capabilities than whether you check every box.

• 3+ years managing or leading teams of engineers, with a track record of building healthy teams, delivering results, and coaching people through growth (regardless of title);

• Hands-on experience building applied AI/ML systems. Enough to understand what good looks like, evaluate technical judgment, and have credible conversations on technical topics with the team;

• A genuine coaching mindset. You find satisfaction in other people’s growth, give direct and useful feedback, and have coached Senior and Staff-level engineers; people who don’t need hand-holding but benefit from thoughtful partnership;

• Sound technical judgment. You can navigate complex decisions, weigh trade-offs, and help teams move toward adaptable, maintainable solutions, even when the right answer isn’t obvious;

• Strong cross-functional instincts. You communicate clearly with engineers, PMs, UX, and leadership, and understand that your job is to make the whole system work, not just to deliver features;

• Experience working effectively across distributed teams. You understand that “remote” and “distributed” are different things, and know how to build cohesion when people aren’t in the same room;

• Familiarity with AI-assisted development tools and a perspective on how to effectively integrate them into engineering workflows and team practices;

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience.

Nice to Have Skills

• Experience in high-stakes domains (security, healthcare, legal) where correctness matters;

• Experience with AI/ML in constrained deployment models (on-prem, edge, air-gapped);

• Experience building and operating scalable, distributed systems;

• Familiarity with MLOps tooling (e.g., experiment tracking, model versioning, CI/CD for ML).

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

784,000 - 1,250,000 (SEK) a year

Salary range (min - max)

Position Type: New position

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE– We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.

This role is fully remote within the US.

What You’ll Do

• Manage a portfolio of existing, “live” customers on the SmarterDx platform
• Develop deep relationships with customers at all levels, acting as the customer’s trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
• Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
• Lead hand-offs from Sales to CS, through implementation and go-live
• Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
• Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
• Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
• Surface customer success stories, and help build a list of reference customers
• If necessary, coordinate implementation with clients and internal teams to ensure a successful launch

What You Bring

• 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients
• You’re familiar with DRGs and how they translate into payment
• You take radical ownership over your clients’ success
• Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
• You are gracious, empathetic, and excellent in written and verbal communication
• You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
• You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
• You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA

Nice to Haves

• Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows
• Prior experience at a startup–especially as the first Customer Success Manager on a team
• Experience using Salesforce, ChurnZero, or similar
• Comfort with ad hoc data analytics

Compensation

• $140,000 - $160,000 salary

#LI-Remote

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 10 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options– Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Main Areas of Focus: Subscription/recurring giving growth · Donor acquisition, retention & lifecycle · Paid media leadership

Location: Remote, Nashville, TN preferred · Monthly travel to Nashville required

Eligibility: charity: water hires from all 50 states. At this time, we are only considering candidates eligible to work in the U.S. without sponsorship.

HIGHLIGHT

As Director of Consumer, you will own charity: water’s most important revenue mandate: growing the Spring, our recurring giving community and the financial engine that sustains the mission. You’ll lead a team responsible for every stage of the consumer donor journey, from first gift to long-term commitment, building the systems, programs, and channels that bring new donors in and deepen their connection over time. Reporting directly to the VP of Global Marketing & Partnerships, you will own a full-funnel fundraising strategy spanning paid acquisition, lifecycle retention, and campaign management; directing agency and contractor partners on paid media while managing two direct reports. This is a role for someone who thinks in lifetime value, builds in systems, leads with data, and is energized by the idea that more Spring donors means more clean water for communities in need.

JOB SUMMARY

The Director of Consumer will  own charity: water’s $25M+ consumer revenue target. Your north star is Spring: the number of recurring donors enrolled, how much they give, how long they stay, and how many move deeper into their giving over time.

You set the strategy, hold the brief, and own the outcomes: campaigns drive 1x giving, lifecycle keeps donors and moves them deeper and paid media finds the next audience. Your job is to architect that engine and hold all of it accountable to Spring growth.

Paid media is central to this role. You are fluent in performance marketing — strategy, channel mix, audience targeting, creative testing, budget management and experienced directing agency partners to execute against your vision. Long-term, you’re building toward an AI-optimized model that reduces cost and agency dependence. You understand where that trajectory leads and are actively steering toward it.

YOU’LL BE RESPONSIBLE FOR…

Spring Revenue & Donor Growth

• Owning charity: water’s Spring recurring revenue target — acquisition, retention, upgrade, and LTV — as the primary measure of team success

• Building and managing the full-funnel consumer donor journey from first gift through multi-year commitment. Actively looking at how to accelerate a donor’s depth of giving and move consumer donors into Mid & Major portfolios

• Designing and optimizing the 1x-to-Spring conversion pathway, evaluating one-time giving programs primarily through a recurring conversion lens

• Partnering with the VP and Revenue Resources team to define ‘major donor ready’ signals and build the handoff infrastructure that captures them

Paid Media & Agency Leadership

• Owning paid acquisition strategy across all channels (paid social, paid search, TV/CTV, display, direct mail); setting the brief, directing agency and contractor partners, and holding them accountable to performance

• Managing a multi-channel paid media budget with rigor — forecasting, tracking, and reporting on CAC, CPA, ROAS, and revenue attribution

• Building toward an AI-optimized media operating model that replaces long-term agency dependence,  staying current on how AI is reshaping paid acquisition and accelerating its integration it into how the team operates

Team Leadership & Channel Management

• Managing and developing two direct reports: Campaign Senior Manager and Lifecycle Senior Associate, with clear performance expectations and regular developmental feedback

• Building the feedback loops between paid media, lifecycle, and campaign functions that compound learning across every activation

• Owning channel performance metrics: CPA, ROAS, retention rate, upgrade rate, Spring conversion from 1x, and LTV

• Leading the Consumer team’s experimentation and testing infrastructure; frameworks that generate learning across creative, audience, and channel, not one-off tests

Systems & Cross-Functional Collaboration

• Partnering with Growth Product to improve Spring conversion rates, ARPU, and retention through landing page and onboarding experimentation

• Partnering with Data & Analytics to establish Spring donor performance reporting as a single source of truth across acquisition, retention, upgrade, and LTV

• Collaborating with Corporate Partnerships on shared audience strategy; partnership-driven awareness feeds paid retargeting poolsWorking with Revenue Resources on the upgrade pathways that move Spring donors toward major giving

• Integrating AI tools into Consumer team workflows; creative optimization, audience targeting, performance monitoring

YOU MUST HAVE…

• 8-10 years in consumer marketing or fundraising with direct ownership of revenue targets, including significant time in a growth or performance marketing capacity

• Hands-on paid media experience, you have personally directed paid acquisition strategy across digital channels (Meta, Google, paid social) and understand media planning, audience targeting, creative testing, and budget management at a meaningful scale. Agency direction experience required.

• A commitment to integration & collaboration. You’re more eager to see the organization’s revenue grow then just Consumer. You work well with Product, Engineering, and Design teams to deliver exceptional experiences and strong experimental designs.

• Extensive experience with subscription or monthly giving programs.  You have owned a recurring revenue product (subscription, membership, or monthly donor program) and have demonstrated results in acquisition, retention, and upgrade.

• Full-funnel fluency: you’ve managed or closely directed paid acquisition, lifecycle communications, and campaign programs as an integrated system, not separate functions

• Experience managing direct reports and agency or contractor relationships. You’ve developed people and held external partners accountable to performance

• Strong analytical instincts. You are comfortable with CAC, LTV, retention cohort analysis, and the metrics that distinguish a healthy recurring revenue program from one quietly eroding

• Clear POV on how AI is changing paid media and marketing operations and a track record of leaning into new tools before they become standard

IT’S AN ADDED PLUS IF YOU HAVE…

• Experience in nonprofit fundraising or with mission-driven consumer audiences

• Familiarity with direct mail as a channel; audience segmentation, cadence strategy, creative testing

• Experience building or scaling a recurring giving or membership program from the ground up

YOU’LL BE SUCCESSFUL IF…

You are Spring-obsessed. You think about donor lifetime value, recurring enrollment, and retention rate the way a SaaS operator thinks about MRR and churn. You know that a donor who stays is worth more than three who leave. The mission is the reason the number matters and you hold both.

You think in systems, not tactics. You don’t just run campaigns, you build the infrastructure that makes every campaign smarter than the last. Testing frameworks, performance feedback loops, cross-channel learning; these are how you create leverage from a lean team.

You lead people with clarity. Your team and agency partners know what they own, what success looks like, and how their work connects to the larger goal. You develop talent, resolve ambiguity early, and create an environment that attracts strong performers.

You are AI-forward, not AI-curious. You’ve already started building AI into how you work; creative testing, audience analysis, performance monitoring. You understand where media buying is going and are building toward it, not managing around it.

You take initiative.

You see something that needs improvement and you take action. You propose solutions to problems and research subjects that will help you do your job better. You’re proactive about making sure various departments have the information they need about your projects.

You have a team ethos.

You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work and mission. You’re excited to work cross-functionally with other departments.

TEAM OVERVIEW

The Marketing & Partnerships team is a deeply passionate and highly skilled group of storytellers, marketers, and makers. We create innovative campaigns, craft powerful stories, and deliver world-class experiences to help the world, along with our amazing community of supporters, become more aware of the global water crisis and inspire them to join us in our mission to end it.

HIRING TIMELINE

This role was posted on June 1, 2026 and will remain open for approximately 90 days.

SALARY RANGE

This is an exempt role with a range of $149,000 - $158,000 a year.

BENEFITS & PERKS

Unlimited PTO

Summer Fridays

6-week paid sabbatical leave after 5 years of employment

Annual bonus potential through The Pool

401k plan + employer match

Medical covered at 85% + Dental/Vision contributions

FSA + dependent day care FSA

Employer-paid life insurance, STD, LTD

16-week paid maternity and paternity leave for new parents

Stipends for Home office, Professional Development, and a You-do-You Perk

TSA Pre-check reimbursement

Flexible working hours; team members are expected to be online 10am - 4pm ET regardless of location, plus three hours per day asynchronously, which factors in an hour for lunch

2-4 annual travel requirements that foster team alignment, connection and in-person collaboration

ORGANIZATIONAL OVERVIEW

At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.

Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an Engineering Manager to build, develop, and partner with a growing team of 5-10 ML Engineers working on AI systems that power our digital forensics capabilities. You’ll be responsible for hiring, coaching, career development, and performance; raising the bar on AI/ML craft by shaping standards, developing engineers, and building a strong community of practice across the team.

Distributed across Canada and Sweden, our MLEs work in cross-functional groups alongside Software Engineers and SDETs, and are organized around missions like Search and Enrichment rather than by technical discipline. As part of the AI Engineering leadership team, you’ll work alongside peers to build cohesion across those groups, partner with Tech Leads to shape how we approach difficult technical problems, and collaborate with Product and UX to make sure the team is solving the right problems for our users.

From building AI that investigators can trust to turn months of case work into days, to figuring out what ‘good’ looks like when users are searching for a needle in a haystack they’ve never seen before, our team works on challenging and meaningful problems. If these are the kinds of problems that interest you, then you will feel at home on this team!

What You’ll Do

• Drive operational excellence. Stay accountable for what the team ships, and continuously improve how we work by building frameworks for efficient, high-quality delivery. Protect team autonomy by bringing clarity and keeping decision making complexity low.

• Guide technical execution. Stay close enough to the technical work to ask sharp questions, spot risks, and help the team weigh trade-offs. Partner with Tech Leads to ensure complex initiatives have the right direction, and that our systems are adaptable and aligned with long-term goals.

• Coach and grow engineers on the team. Help them scope ambiguous projects, navigate tough technical trade-offs, and prepare for high-stakes conversations. Create opportunities for them to take ownership and expand their impact, and support them through clear, actionable feedback.

• Foster a culture of experimentation. Create an environment where the team can safely share and test ideas, measure results, and learn quickly from each other and our data to keep pace in a rapidly evolving space.

• Lead with context and collaboration. Work across Product, UX, and engineering leadership to align roadmap goals with team capacity and ensure the team is solving the right problems for our users.

• Nurture a high-performing, distributed team. Evolve our processes and communication patterns to enhance our distributed collaboration while maintaining a high level of trust within the team. Leverage our time zone coverage in Canada (ET/MT) and Sweden (CET) as an advantage, not a constraint to overcome.

• Drive thoughtful AI-assisted development practices. Figure out where AI development tools accelerate the team versus where they create risk, and raise our standards accordingly. Cut through the noise to determine what adds real value vs. what is only hype.

What We’re Looking For

We are looking for a leader who combines genuine passion for developing people with enough AI/ML depth to coach effectively, weigh in on technical trade-offs, and raise the bar on our practices. We care more about demonstrated impact and capabilities than whether you check every box.

• 3+ years managing or leading teams of engineers, with a track record of building healthy teams, delivering results, and coaching people through growth (regardless of title);

• Hands-on experience building applied AI/ML systems. Enough to understand what good looks like, evaluate technical judgment, and have credible conversations on technical topics with the team;

• A genuine coaching mindset. You find satisfaction in other people’s growth, give direct and useful feedback, and have coached Senior and Staff-level engineers; people who don’t need hand-holding but benefit from thoughtful partnership;

• Sound technical judgment. You can navigate complex decisions, weigh trade-offs, and help teams move toward adaptable, maintainable solutions, even when the right answer isn’t obvious;

• Strong cross-functional instincts. You communicate clearly with engineers, PMs, UX, and leadership, and understand that your job is to make the whole system work, not just to deliver features;

• Experience working effectively across distributed teams. You understand that “remote” and “distributed” are different things, and know how to build cohesion when people aren’t in the same room;

• Familiarity with AI-assisted development tools and a perspective on how to effectively integrate them into engineering workflows and team practices;

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience.

Nice to Have Skills

• Experience in high-stakes domains (security, healthcare, legal) where correctness matters;

• Experience with AI/ML in constrained deployment models (on-prem, edge, air-gapped);

• Experience building and operating scalable, distributed systems;

• Familiarity with MLOps tooling (e.g., experiment tracking, model versioning, CI/CD for ML).

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

784,000 - 1,250,000 (SEK) a year

Salary range (min - max)

Position Type: New position

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE– We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.

Headquarters: Remote

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Security at Valon

Our customers entrust us with some of their most sensitive and personal financial information, and it is the ultimate mission of Valon’s Security team to ensure we have sound programs, processes, and automation in place to safeguard our customers’ data. The Security team protects the infrastructure and data for processing billions of dollars of mortgage loans.

In addition to protecting Valon’s internal systems, the Security team partners closely with Product and Engineering to design and deliver secure, scalable, and trustworthy capabilities for ValonOS. We work cross-functionally across all teams at Valon to enable security throughout the organization. We engage with external security auditors, pentesting firms, and partners to continuously evaluate Valon’s security posture.

Valon offices are located in New York City and San Francisco, but we fully support remote work!

About the Role

We are seeking a seasoned and highly skilled Staff Product Security Engineer - Customer Platform to join our growing team! As a key security member at Valon, you will play a critical role in ensuring the security of our organization's systems, cloud infrastructure, products, and data.

This role blends product security architecture and technical control implementation, incorporating security by design into ValonOS. You will be hands-on and help shape how security is designed, built, and scaled across our SaaS platform both in foundational infrastructure and in customer-facing security features.

Responsibilities

• Define and evolve product security architecture and strategy for Valon’s multi-tenant SaaS platform

• Architect and guide secure implementation of customer-facing security capabilities in conjunction with Engineering (e.g., authentication / authorization models, identity integration, access controls, audit and logging, encryption / key management)

• Build and maintain security reference architectures and standardized secure design patterns for product teams

• Lead threat modeling, security design and code reviews for new features, services, and major architectural changes

• Collaborate with Product, Engineering, Data, Compliance, Legal, and other teams to identify and drive mitigation for product and data security risks

• Support vulnerability triage, remediation strategy, and root cause analysis for product security issues

• Support security compliance and regulatory needs (e.g., SOC 2, CCPA, NYDFS, FTC), including customer-facing security discussions and due diligence

• Develop, implement, and enforce security policies, standards, and procedures

• Support operational activities including security advisory and consultative reviews, incident response, issue remediation, and other security processes

Ideal Background

• Extensive experience in product security, application security, or security architecture roles, with ownership of security design for SaaS platforms including multi-tenancy and customer-facing security capabilities.

• Strong background in cloud security and modern infrastructure, with hands-on experience securing cloud environments (GCP preferred).

• Proven experience in SaaS IAM and tenant security (e.g., authentication/authorization, RBAC, SSO/SAML/OIDC, SCIM, MFA, audit logs).

• Expertise in designing secure platform controls (e.g., APIs, service-to-service auth, encryption/KMS/CMEK, logging/monitoring)

• Demonstrated ability to build and maintain security reference architectures.

• Expert-level experience leading threat modeling and security design reviews including security-focused code reviews.

• Applied knowledge with industry security and compliance frameworks (OWASP, NIST, CIS, SOC 2/ISO 27001 concepts)

• Highly hands-on engineer with proven ability to operate autonomously, drive multiple complex cross-functional efforts, and influence independently.

• Excellent communication and collaboration skills, including the ability to explain complex security concepts to both technical and non-technical stakeholders.

• Prior software engineering experience and/or coding ability (Python) is preferred.

• Experience working in high-growth or startup environments is a plus.

Minimum Qualifications

• 8+ years in progressive senior security engineering or architect level roles, with 3+ years leading security design for enterprise-grade cloud and SaaS platforms

• Bachelor's degree in Information Security, Computer Science, Technology or related field

• Relevant security certifications (e.g., CISSP, CISM, CCSK, CCSP or similar)

• Proven ability to design security reference architectures and implement customer platform security controls and technologies (IAM, API security, encryption/key management, logging/monitoring and others)

• Hands-on experience with modern security technologies and tooling across cloud and application security

Benefits

• Base Compensation Band: $190K - $260K. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills

  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.

• Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan

• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!

• Generous time off: Flexible paid time off, sick days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

To apply: https://weworkremotely.com/remote-jobs/valon-tech-staff-product-security-engineer-customer-platform