Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

Heidi is building a customer success motion that feels less like a help desk and more like a clinical colleague who happens to be brilliant at software. The Customer Success Associate sits at the center of that. You are the first human a small or mid-size practice meets when they have a question, and the person who turns a confused first week into a clinician who cannot imagine documenting without Heidi again.

This role is built for people with a clinical background. You have worked in a clinic or a hospital, or close enough to one to know exactly what a Tuesday afternoon looks like when the waiting room is full and the notes from the morning are still unwritten. You understand the time pressure, the administrative weight and the mental load that general practitioners and hospital doctors carry.

You will also not inherit a finished playbook. You will help write one. We are designing a proactive, fast, high-quality service motion from the ground up, and we want people who treat that as the best part of the job, not the scary part.

What you’ll do

Our SMB customers are global and so is the work. There is no local-versus-global split here. You are part of a follow-the-sun team that covers every timezone, working alongside teammates in South Africa, the Philippines and Mexico.

Service our customers, wherever they are

• Answer questions for Heidi’s SMB customer base across countries and timezones, with no coverage gaps.

• Handle inbound questions over our shared email inbox, keeping responses fast, accurate and genuinely useful.

• Work with our support team and other teams across Heidi to chase down resolutions when a question needs more than one set of hands.

Train and delight

• Book and run one-to-one training sessions where you get ahead of problems instead of waiting for them, the kind of proactive touch that makes a customer feel looked after.

• Coach clinicians who are not yet getting the full value from Heidi, and answer questions when they hit a wall.

• Spot the moment a frustrated user becomes a confident one, and engineer more of those moments.

Support the wider team

• Provide advice and support to colleagues around the world, sharing what you learn so the whole team gets sharper.

• Take on repeatable admin and internal requests from CS and go-to-market teams, freeing senior CSMs to focus on higher-value work.

Help build the motion

• Stay open-minded as we develop the service motion together, bringing your ideas and testing different approaches with us so we keep what works.

• Aim, every day, to delight and surprise customers with service that is proactive, fast and high quality, and help us set a bar that customers do not expect.

What we’re looking for

This is a hard role and we are honest about that. It rewards people who move quickly, hold several things in their head at once and still make each customer feel like the only one. The strongest candidates will have:

• A medical or clinical background. You have worked in or close to a clinic or hospital and you understand the day-to-day reality of GPs and hospital doctors, their time constraints, their stressors and their administrative burden.

• Speed and composure. You operate fast, juggle multiple conversations and stay calm when several things land at once.

• A bias for action. You pick up the phone, you chase the answer and you solve the problem rather than logging it for someone else.

• A talent for delight. You find the proactive touch that turns a fine interaction into a memorable one.

• Tooling familiarity, ideally. Comfort with software like HubSpot and Intercom is a real advantage, though we will teach the specifics.

• An open, collaborative mind. You want to help shape how this team works, not just follow a script.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you should join Heidi 🚀

• Real product momentum. We’re not trying to generate interest, we’re channeling it.

• Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day.

• Work alongside world-class talent. Join a team of operators and builders who’ve scaled unicorns.

• Your health, covered. 24⁄7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend.

• Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility.

• Fertility support. £7,000 one-off payment, eligibility applies.

• Learning & development. £700 per year for courses, books, memberships, conferences and more.

• Home office budget of £500 one-off to set up a workspace you actually want to work in.

• Recharge days after major milestones and busy periods so you can reset and come back strong.

• Work from anywhere for up to 4 weeks per year, wherever the world takes you.

• Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements.

• Flexibility that works. A hybrid environment, with 3 days in the office.

Heidi’s commitment to Diversity, Equity and Inclusion

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and are proud to welcome all applicants as we’re committed to promoting a culture of opportunity for all.

🎯 Technical Engineer (m/w/d) – Standort: Deutschland (remote)

Du willst mit moderner Technologie wirklich etwas bewegen? Gestalte mit uns die digitale Zukunft des öffentlichen Sektors.

Wer wir sind:

Element entwickelt eine sichere, interoperable Kommunikationsplattform für Behörden, Verteidigung und öffentliche Einrichtungen – unter anderem im Auftrag der Bundeswehr (BwMessenger), der UN, NATO, Gematik, Zendis und dem BMI. Unsere Plattform basiert auf dem Open-Source-Protokoll Matrix, das von unserem Team initiiert wurde.

Wir glauben an offene Standards, Datensouveränität und ein dezentrales Internet – frei von der Kontrolle großer Konzerne. Als wachsendes Unternehmen mit Fokus auf den deutschen öffentlichen Sektor suchen wir dich als technisch versierte Ansprechperson für unsere Kunden.

Deine Aufgaben:

• Technische Unterstützung für unsere Cloud- und On-Premise-Kunden
• Teilnahme an Kundencalls zur Analyse von Installations- und Betriebsproblemen
• Reproduktion technischer Fehler in Testumgebungen
• Enge Zusammenarbeit mit Produkt- und Entwicklerteams – du bist die Stimme unserer Kunden
• Weitergabe von Kundenfeedback zur Verbesserung unserer Produkte

Was du mitbringen solltest:

• Sehr gute Deutsch- und Englischkenntnisse
• Erfahrung mit Linux/OSS Support
• Verständnis von Webtechnologien & Client-Server-Architektur
• Hohe Lernbereitschaft und die Fähigkeit, dich schnell in neue technische Themen einzuarbeiten

Nice to have:

• Scripting-Kenntnisse (Python, JavaScript oder Rust)

• Kenntnisse in Kubernetes, Helm, Ansible und SQL

• Erfahrung mit Matrix

• Aktienoptionen & Jahresbonus

• Flexible Arbeitszeiten & familienfreundliches Umfeld

• Plumm – Plattform für psychische Gesundheit

• Zuschuss für die Heimarbeit (500 € – einmalig)

• Zuschuss für Coworking-Räume (240 € monatlich)

Gehalt bis zu 50.000 €

Klingt spannend?

Dann bewirb dich bei uns und hilf mit, eine sichere und offene Kommunikationswelt zu schaffen!

About UsFieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy,...

POSITION SUMMARYThe International Customer Support Representative provides world-class service to our international customers. This position will serve as the primary point of contact for our international Sales team and international...

Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide....

• Position: Technical Support Agent • Company: Fast-growing AI-driven SaaS company • Role Summary: You will be the first point of contact for customers, providing technical assistance, troubleshooting issues, and ensuring a seamless user experience.

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness.

We are seeking a Field Service Engineer who will play a pivotal role supporting our growing customer base in Italy and travels in EMEA region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for candidates with a solid background in the NGS industry or also fresh from school. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to Senior Field Service Manager EMEA and will be a Italy, preferred Milano or Northern Italy region based role with travels in the EMEA region.

If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Essential Functions and Responsibilities:

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identifying root causes and resolving product issues in the field
• Collaborating with internal partners to resolve customer issues and improve processes
• Interacting with customers to offer and assist in service contract sales and other service products
• Assessing maintenance/service needs and implementing a plan of action for instrument service
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Utilizing service CRM software to accurately document work in a timely manner
• Frequent travel inside EMEA Region

Education and Experience:

• Bachelor’s Degree or MS with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
• Experience with multiple full life cycle product launches preferred
• Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
• Experience with fluorescence microscopy helpful
• Excellent verbal and written communications skills, including technical writing abilities.
• Must be flexible in working hours as this position may require customer support during non-regular business hours
• Demonstrated account management skills preferred
• Linux basics is a plus
• Fluent in English verbal / written and fluent in Italian verbal / written is a must

Physical Requirements:

• Frequently moves boxes weighing up to 20 pounds

Location:

• Remote – Italy (Milano or Northern Italy)

Travel:

• International and Domestic travel up to 80%

Job Type:

• Full-time

In addition to base compensation noted above, you will be eligible for stock options and sales commission.

Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.

We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

About Parkade

At Parkade, we’re on a mission to transform the way buildings think about and manage their parking. Our platform helps multifamily and commercial properties unlock new revenue, streamline operations, and deliver a dramatically better experience for tenants and residents (“parkers”). We’re a fast-growing, venture-backed startup with an ambitious team and a huge opportunity ahead of us.

We have a network of properties we currently work with, and we’re growing that footprint every day. We need to ensure that our existing customers have a top-notch parking experience and that’s where our Support team comes in.

About the Role

Primary responsibilities include:

• Provide high-quality support via email and phone to property managers and parking customers on all issues, including but not limited to app/website troubleshooting, assistance booking or adjusting pricing, parking enforcement (fee issuance, towing vehicles), and ad-hoc requests related to parking organization and management.

• Follow all established processes, policies, and legal requirements without deviation; demonstrate accurate recall and application of training in every ticket.

• Maintain a consistent, high-quality voice and tone aligned with company and brand standards.

• Exercise sound judgment in prioritizing issues, escalating as appropriate, and ensuring follow-through for customer issues.

• Communicate with precision, utilizing correct grammar and concise wording, removing ambiguity whenever possible, to ensure property managers and our end users are never confused and constantly educated on how to best utilize Parkade.

• Document actions, decisions, and outcomes on all tickets as needed.

• Be accountable for ticket outcomes, customer satisfaction, resolution quality, and team SLAs and KPIs.

• Identify patterns, recurring issues, and gaps in our product or process, surface insights to the team, and assist in implementing solutions.

• Make decisions without direct oversight as needed and identify and report issues up the chain as needed.

• Partner with cross-functional teams, including Operations, to support existing properties and facilitate onboarding, implementation, and ongoing needs for new properties.

We are currently hiring for the following shift:

Monday, Tuesday, Thursday, Friday, and Saturday*

9:00am - 6:00pm PT, including a 1-hour lunch

Minimum hours a week: 40

* These days are subject to change

Requirements

• Background. 1–3 years of experience in customer support, operations, or success—ideally within a SaaS startup or a rapidly evolving B2B environment.

• Adaptability: You are comfortable making decisions when information is incomplete and can pivot quickly as our product evolves.

• Proactive Problem Solving: A “self-starter” mentality with a proven ability to research and resolve complex technical issues that don’t always have a handbook.

• Ownership: You know how to manage your own queue, multitask across different platforms, and prioritize high-impact issues without constant supervision.

• Exceptional Communication: You write and speak with precision and empathy. You can translate “tech-speak” into simple, actionable instructions for customers.

• AI-Forward: You are comfortable leveraging AI tools and automation to speed up your workflow without losing the human touch.

• Platform Proficiency: Experience with modern support ecosystems (e.g., Front, Zendesk, or Intercom) and a knack for learning new internal tools quickly.

• Data Literacy: Ability to navigate spreadsheets (Excel/Sheets), interpret basic reporting, and use data to back up your troubleshooting.

• Decision Maker. You can confidently make a judgment call without needing to involve POCs or account admins.

• Technical Aptitude: Basic understanding of how web-based software works (e.g., clearing cache/cookies, identifying browser errors, or understanding API basics).

• Feedback Loop: A desire to not just fix the customer’s problem, but to document the solution and provide feedback to the Product team to prevent the issue from happening again.

Early Expectations

• Understand every aspect of the Parkade product and how it works

• Understand who Parkade’s customers are, and their current needs

• Understand our processes, policies, and support structure, and be able to operate in alignment with them

• Ensure our building operations processes are running smoothly, and suggest improvements to those processes

• Assist with onboarding new customers, solve existing customers’ problems, and expand our footprint through operational ingenuity

Bonus points

• Experience in property management (property manager, leasing agent, etc.)

• Proficiency in the use of data platforms or internal tools (like Retool, Looker, or basic SQL) is highly desirable

• You care deeply about problems related to transportation, parking, urban living, and efficient use of space and resources in cities

Benefits

• Compensation range: $24.00 - $30.00/hour

• Medical, dental, and vision coverage for full-time employees

• PTO for full-time employees

• Monthly cell phone stipend and one-time home-office allowance, company laptop

albo

albo es una empresa fintech líder que ofrece productos financieros a personas y pymes, con la misión de brindar libertad financiera a todas las personas, en cualquier lugar.

Acerca del rol

Ser el primer punto de contacto con los clientes a través de canales escritos, brindando una atención de alto nivel. Contribuir a la mejora continua de la experiencia del cliente mediante la resolución integral de solicitudes desde el primer contacto o, cuando la complejidad del caso lo requiera, asegurando un seguimiento oportuno y efectivo hasta su correcta solución.

¿Qué harás en albo?

Gestionar las interacciones de los clientes a través de los distintos canales de atención (ticketera, mensajería instantánea, llamadas y reuniones virtuales), asegurando el cumplimiento de los procedimientos operativos establecidos (SOP) y manteniendo un alto estándar de calidad en el servicio.

Principales Actividades

• Brindar atención escrita a los clientes con un alto estándar de calidad, cuidando la ortografía, redacción y claridad en cada interacción, y cumpliendo con los procesos operativos estandarizados.
• Identificar de manera precisa las necesidades del cliente, tomando decisiones dentro del marco de responsabilidad del puesto y escalando de forma oportuna y estratégica aquellos casos que representen una afectación para el cliente.
• Dar seguimiento puntual a las solicitudes que requieran intervención de áreas internas de soporte, asegurando una comunicación clara, trazabilidad del caso y cierre adecuado.
  
  

Lo Que Buscamos En Ti

• Licenciatura concluida o en curso (titulado o pasante).
• Experiencia en atención a clientes (B2C).
• Comunicación escrita clara, fluida y asertiva, con vocabulario profesional.
• Excelente ortografía y redacción.
• Experiencia en el uso de herramientas de gestión de clientes (CRM), así como dominio de Google Workspace y paquetería Office (especialmente Excel y Word).
• Atención a clientes a través de distintos canales, incluyendo atención telefónica.
• Disponibilidad para rolar turnos y brindar atención en fines de semana, conforme a la operación.
• Alta orientación a la solución de problemas y a la experiencia del cliente, con iniciativa para proponer alternativas dentro de los lineamientos establecidos.
  
  

Buscamos a una persona orientada al cliente, que entienda sus necesidades como prioridad y esté enfocada en brindar una experiencia positiva y resolutiva en cada interacción. Con alta capacidad de empatía, criterio para encaminar las solicitudes hacia una solución efectiva y una participación activa en la mejora continua de la experiencia del cliente.

De manera preferente, con experiencia en entornos fintech, instituciones bancarias o comercio electrónico.

Department: Customer ExperienceLocation: Remote - USACompensation: $22.00 - $23.50 / hour

Who we areSeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.Why you want this jobAt 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!Start Date: June 29th, 2026Train and work remotely from approved states (Utah, North Carolina and Texas)Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatoryFull-time (40 hours per week)Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needsStarting base pay: $15.00 per hour + bonus potential of up to $6/hrRequired weekend shift Why you'll love usMonthly performance bonuses for those who qualify (up to $6 per hour)Ownership of your development with support from leaders dedicated to fostering growthBi-annual performance reviewsA safe, respectful, and inclusive work environmentWhat you’ll doAnswer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or moreThis i

Who we areSeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.Why you want this jobAt 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!Start Date: June 29th, 2026Train and work remotely from approved states (Utah, North Carolina and Texas)Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatoryFull-time (40 hours per week)Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needsStarting base pay: $15.00 per hour + bonus potential of up to $6/hrRequired weekend shift Why you'll love usMonthly performance bonuses for those who qualify (up to $6 per hour)Ownership of your development with support from leaders dedicated to fostering growthBi-annual performance reviewsA safe, respectful, and inclusive work environmentWhat you’ll doAnswer 2-3 incoming customer chats concurrently, using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or moreThis i

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description

Interactive Brokers Hong Kong Limited (“IBHK”) is looking for a Client Technical Support Representative who will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.

The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms.

If you are motivated, have initiative and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms on desktop and mobile
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Bachelor’s degree (degree earned in a technical field would be advantageous)
• Experience with Windows/Mac software and connectivity support (fresh graduates able to demonstrate related knowledge will be considered)
• Excellent verbal and written communication skills
• Experience with financial products and services is a plus
• Fluency in Cantonese and English (knowing Mandarin is a plus)

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Great work life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting

LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.

The role’s key responsibilities are as follows:

• Provide customer support via telephone, email, and online chat regarding banking products and services.

• Process and execute banking transactions in accordance with internal procedures.

• Assist customers with e-banking and mobile banking services.

• Handle card cancellation requests due to loss or theft.

• Manage and register customer requests across the full range of banking products and services.

• Resolve customer inquiries and provide appropriate solutions.

• Handle customer complaints and ensure timely issue resolution.

• Collaborate with internal departments to effectively address customer needs.

• Inform existing and prospective customers about available banking products and services.

• Promote banking and insurance products in a consultative manner

• University, College, or High School Diploma.

• Strong digital literacy and computer skills.

• Fluency in Greek and good command of the English language.

• Reliable internet connection.

• Availability to work on a 24⁄7 rotating shift schedule.

• Excellent verbal and written communication skills.

• Customer-oriented mindset with a results-driven approach.

• Strong teamwork and collaboration skills.

• Previous experience in a customer service or contact center environment will be considered an asset.

• Competitive monthly remuneration package.

• Company-provided equipment.

• Hybrid working model (3 days on-site and 2 days remote).

• Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team.

• Salary progression linked to the acquisition of new service competencies.

• Ongoing training within one of the most dynamic sectors of the financial services industry.

• Opportunities to develop organizational and leadership skills.

• Professional certifications in insurance, investment, and lending products.

• Career development opportunities within the organization.

• Modern, collaborative, and friendly working environment.

Role Overview We are growing our remote support team and are looking for reliable,detail-focused individuals who enjoy assisting clients and handling multiplepriorities.

Customer Support Specialist (Arabic) | Remote

 

We are actively seeking a detail-oriented Remote Customer Support (Arabic) Specialist to join our team. In this role, you will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels.

You will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. Strong communication skills in Arabic, excellent problem-solving ability, and attention to detail are essential for success in this remote position. Your contribution will play a key role in maintaining customer satisfaction and supporting the overall growth of our organization.

 

Key Responsibilities

 

1) Customer Communication

• Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
• Provide accurate information about products, services, and processes
• Maintain clear, professional, and empathetic communication

2) Issue Resolution

• Assist customers with troubleshooting and resolving common issues
• Identify root causes and guide customers through solutions
• Escalate complex or sensitive cases to appropriate teams

3) Case Management

• Document all customer interactions in CRM or support systems
• Track open cases and follow up to ensure timely resolution
• Maintain accurate and up-to-date customer records

4) Quality and Service Standards

• Ensure all responses meet company quality and communication standards
• Handle complaints with professionalism and empathy
• Support continuous improvement by identifying recurring issues

5) Team Collaboration

• Work closely with internal teams to resolve customer concerns
• Participate in training sessions and team meetings
• Stay updated on product changes, policies, and procedures

 

Required Skills and Qualifications

• Fluency in Arabic (written and spoken) and good English skills
• Strong communication and interpersonal abilities
• Customer-focused mindset with empathy and patience
• Ability to handle multiple tasks in a fast-paced environment
• Basic computer skills and familiarity with digital tools
• Problem-solving skills and attention to detail
• Ability to work independently in a remote setting
• Previous customer support experience is a plus

 

Technical Requirements

• Reliable high-speed internet connection
• Personal computer or laptop with updated operating system
• Quiet and professional workspace
• Familiarity with email, chat tools, and CRM systems (preferred)

 

What We Offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in customer support
• Performance-based incentives
• Supportive and collaborative remote team environment

 

Keywords

Customer support • Arabic speaker • Remote work • Customer service • CRM systems • Communication skills • Problem-solving • Multilingual support • Work from home • Customer experience • Service representative

 

 

Start Date: ASAPJob description:Job Title: CSR/Data Entry Job Type: Full Time FLSA Status: Non-Exempt/Hourly Grade: H2 Function/Department: Health Plan and Healthcare Services Reporting to: Team Lead/Supervisor - Operations Pay : $14 Schedule: Monday-Friday 1.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

Our Client Success team ensures that every client has a seamless, positive, and results-driven experience. Each Client Success Coordinator owns a portfolio of accounts and acts as the trusted partner guiding clients from onboarding through program delivery. You will collaborate closely with our sales, operations, and technology teams to deliver what has been sold while creating lasting client value.

This role is about more than project management. It requires taking ownership, anticipating needs, solving problems before they escalate, and helping clients see how their programs connect to their broader business goals. We rely on our Coordinators to be proactive, resourceful, and committed to client success, turning everyday interactions into long-term partnerships.

Location: United States

What you’ll do

• Build strong partnerships with clients by managing day-to-day communication, responding quickly to requests, and proactively reaching out to review performance, share insights, and align on goals.
• Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise.
• Analyze campaign performance and client feedback to deliver clear, actionable recommendations that improve outcomes.
• Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions.
• Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success.
• Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.
• Serve as the connector between clients and internal teams, ensuring that client objectives are understood, priorities are aligned, and deliverables meet the highest standard.

Who you are

• A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, Slack, and Zoom.
• Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy.
• Highly organized, able to juggle multiple accounts while still giving each client personal attention and care.
• Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers.
• Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals.
• Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date.
• Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations.
• A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Dependable and accountable, ready to take ownership, ask thoughtful questions, and make a meaningful impact in day-to-day client success.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Annual pay range

$50,000—$59,000 USD

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

Overview:

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address them, and recruit new experts into Guidepoint’s global network of more than 1,750,000 Advisors. The role offers exposure to a dynamic, results-oriented environment where strong judgment, responsiveness, and the ability to execute across multiple priorities are highly valued. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

Who We Are:

• High-performing team driven by execution, accountability, and consistent client impact
• Client-centric culture where responsiveness, resourcefulness, and attention to detail define how we operate
• Team committed to developing talent through hands-on mentorship, coaching, and leadership support
• Workplace that embeds continuous learning and career development as a core part of how we grow and excel
• Environment where strong performers take on increasing leadership, commercial responsibility, and client ownership
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory

What You Will Own:

• Recruit new experts into Guidepoint’s network and engage them for client consultations
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution

What you have:

• Bachelor’s degree, with minimum 3.0 GPA or higher required
• Previous relevant internship, volunteer, or extracurricular experience
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
• Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role

Successful Associates:

• Are ambitious and thrive in competitive and fast paced environments
• Are motivated to build client facing careers in consulting, advisory, investment research, account management, customer success or sales
• Quickly understand the commercial context behind client requests and identify the most relevant experts
• Demonstrate strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines
• Are comfortable engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs
• Are resourceful, intellectually curious, and are driven to continuously learn
• Communicate clearly and professionally, both verbally and in writing
• Demonstrate strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively

What We Offer:

The annual base salary for this position is $70,000. Additionally, this role is eligible for a yearly bonus of up to $4,000 based on performance.

For strong performers, this role offers an accelerated path to greater responsibility and increased earnings potential. High-performing Associates may be promoted to a Project Manager after as little as six months, based on consistently delivering strong performance and professional readiness. This progression includes a base salary of $75,000, eligibility to earn monthly commission on applicable client-facing project work, and earlier direct exposure to clients.

You will also be eligible for the following benefits:

• 15 days of PTO, 10 paid holidays, and sick leave
• Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
• 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
• Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
• Unlimited access to self-paced learning through LinkedIn Learning
• In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
• Annual company-sponsored athletic leagues and wellness activities
• Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
• Casual work environment with regular team-building events and social activities

Interview Process:

• Initial conversation with a member of the Talent Acquisition team

• Interview with the hiring manager(s)

• Mock assessment

  • Complete a timed simulated client request project and gain more insight into the role

• On-site interview with team members

• Final decision and feedback

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600+ employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

AI Disclosure

For select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact talentacquisition@guidepoint.com

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#LI-HYBRID

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation

$70,000—$70,000 USD

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we’re the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.

As a Customer Experience Apprentice at Syndigo, responsibilities include the following:

• Ser responsável pela jornada do cliente a partir do fechamento do contrato. Isso envolve a apresentação da solução contratada, direcionamento para próximos passos e acompanhamento de todo o processo até a sua finalização.
• Atuar com o cliente para antecipar necessidades, identificar desafios e oportunidades, construir um relacionamento duradouro, comunicar os benefícios da solução contratada, bem como os resultados positivos ao longo da jornada.
• Capacitar os clientes no uso das ferramentas por meio de treinamentos online e apresentações personalizadas.
• Atender às demandas internas e externas dos clientes via e-mail, ligação, videochamada e aplicativo de mensagem, estabelecendo um relacionamento com foco na retenção do cliente.
• Ser responsável pelo atendimento, engajamento, usabilidade e satisfação do cliente com as nossas soluções.

Desired Skills and Experience:

• Forte capacidade de apresentação e treinamento;
• Organização;
• Relacionamento interpessoal;
• Proatividade;
• Boa comunicação;
• Capacidade de realizar multitarefas, priorizar e cumprir prazos de entrega;
• Experiência anterior em Customer Success, Atendimento ao Cliente ou função similar, preferencialmente em um ambiente de software ou tecnologia.

Why join Syndigo?

We are the first and only technology company in Brazil specializing in the automation of the complete product registry, which employs digital transformation in the entire consumer ecosystem. We foster business between industries and retailers across South America.

Syndigo offers much more than qualified registration: it captures, validates and distributes more than 160 information and images of products with quality assurance for physical and digital sales channels. It is a platform prepared for product launches, anticipation of the sales cycle and centralized portfolio management.

We connect industries and retailers across the country with product information and images to meet the demands of digital transformation and increase the efficiency of different processes in both retail and industry.

Syndigo is an equal opportunity employer and is committed to providing employees and candidates with an environment free from discrimination and harassment. All employment decisions at Syndigo are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment, regardless of race, color, age, religion, sex, gender identity, sexual orientation, nationality, family or parental status, veteran or disability or any other status protected by laws or regulations in the locations where we act.

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a “reasonable time” after applications are submitted. This data is stored for Syndigo’s internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.